FAQ

Orders

• Will you be restocking Out of stock items?
• Can I amend my order?
• Where is my order?

Returns & Refunds

• When will I receive my refund?
• Have you received my return?
• I live locally, can I return my item to your office?
• Are returns free?
• How do I exchange an item?
• How do I return an item?

Christmas Trees

• How should I store my Christmas Tree?
• What is the difference between PE & PVC tips?
• What is hinged construction?
• How do you measure your artificial Christmas Trees?
• I’ve found loose tips in the box
• There is loose snow on my flocked tree

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Delivery

• There is an item missing from my order
• My item is faulty
• How do I cancel my order?
• Where do you offer delivery?

General Enquiries

• Will you be restocking Out of stock items?
• Promotions and Discounts: Stay Updated with Our Latest Offers
• Animal Safe
• Are your bulbs replaceable?
• Do you have a catalogue?
• How do I get a copy of my VAT invoice?

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Klarna

• Klarna