Return Policy

30-Day Easy Returns - We will provide a printable returns label, If you wish to return an item[s] please use the Return Portal, and follow the on-screen instructions to return your item[s].

Orders after 30 days are not eligible for a return.

Any and all faulty/damaged products must be reported within 48 hours of delivery.

This does not affect your statutory rights. T&Cs apply

 

Return Cost

The cost of returns can vary, depending on the size/weight and value of the item/s being returned. 

Typical Costs per item:

Small Items (under 1 meter and/or under £80) cost £3.95

Large Items (1 meter and over and/or over £80) cost £6.95

The full cost of the return will be displayed in the Return Portal and will be deducted from the total refund. 

 

If you've changed your mind about your purchase, please return it in its original condition within 30 days of delivery and a full refund will be issued once we have received your return. 

Refunds are processed to the original payment method.

When will I be refunded?
You'll receive an email to confirm your return, after which your refund will appear in your account within 5 days. This shouldn't take longer than 14 days from the day that you returned the item back to us.

Terms and conditions
•   If you've changed your mind about keeping your purchase, please return it in its original condition unused.
•   Unless faulty, this should be within 30 days of purchase.
•   Refunds made to the original debit, credit or charge card used to purchase
•   It's important that any unwanted item, unless faulty, is returned in its original condition unused. We'd expect this to mean that you've kept all original packaging and labels and that it's undamaged and unused
•   This doesn't affect your statutory rights

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